Business Policy
Please take the time to review our policy prior to making purchases and feel free to message/email us regarding any further questions you may have about your order/placing an order.
DELIVERY
We process all orders during regular business hours (M-F 8:00 PM – 6:00 AM Eastern Standard Time). We will make our best efforts to ship your order in a timely manner. However, delays do occasionally occur beyond our control due to each country’s customs process. The delivery time depends on which postal service you choose. We offer UPS, FedEx, Aramex, USPS, and DHL. Our customers will receive a link to track their package within 24 hours after the package has been shipped. The link will direct the customer to a postal website which will include contact information for the shipping company.
For our Standard Shipping to the US, a tracking number will be provided once the package has been dispatched. However, tracking information will not be updated until the package reaches the destination country because we ship our packages from Thailand to our facility in the US and then we will ship the package domestically again.
PRODUCTION TIME
Please note that most of our products are handmade/made to order. These products take time to create and are typically completed between ten to twenty (10-20) days after your order is placed. However, during high seasons the production time may take up to thirty (30) days. The entire order will be shipped when all items in the order are ready to be shipped.
CHANGES/CANCELLATION
Cancellations or changes can be made within two (2) days of purchase, and may get full refund, including shipping and handling charges for the cancelled item(s).
After two (2) days of purchase, we do not allow alterations to size, material or images, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to.
REFUNDS
If you have received the wrong item(s), defective/ broken item(s), incorrect item(s) or incorrect size(s) in your order or if your order is missing during delivery, you may contact our support team with your order number in the subject line and If you have received defective/ broken item(s), incorrect item(s) or incorrect size(s) item(s), please send us proof (such as photos of you opening the package, showing the problem already existed prior to the opening), within five (5) days after you received the item(s). If we determine the damage is our fault, we will be happy to assist you in a request for a full refund, including shipping and handling charges for the item(s).
We do not allow refunds due to impatience or in the event of unforeseen circumstances, e.g.)
RETURN OF UNWANTED ITEM(S)
All returns must be postmarked within three (3) days of the receiving date. All returned items must be in new and unused condition, with all original tags and labels attached.
We do not accept returns for any custom-made product(s) such as bomber jacket(s), custom front-letter cap(s), custom shirt(s), dress(es), or jacket(s) etc.
Please note, customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your refund(Shipping and handling charges are non-refundable). Please allow at least five (5) days from the receipt of your item for us to process your refund. We will notify you by email when your refund has been processed.
All custom products and Limited Edition products are non-returnable.
RETURN PROCESS
To return an item, please email customer service at wontoncollection@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase. Mail your return to the following address:
Wonton & Co
Attn: Returns
RMA#
8/41 Nak Niwat 48 Yak 14-1, Lat Phrao
Bangkok, 10230 Thailand
TAXES AND DUTIES
Customers are responsible for import taxes and duties.
QUESTIONS
If you have any questions concerning our return policy, please contact us at wontoncollection@gmail.com