Welcome to Wonton & Co, where we specialize in clothing for English Bulldogs. Our focus is on quality and making sure our customers are happy. Here, you'll find our policies that are clear and aim to make your shopping experience smooth. We're all about great clothes for your bulldog and straightforward service.
ORDER PROCESSING AND DELIVERY DETAILS
Operating Hours: Our dedicated team processes orders Monday through Friday, from 8:00 PM to 6:00 AM Eastern Standard Time, ensuring your purchases are handled promptly.
Selection of Shipping Partners: We offer a variety of shipping options, including UPS, FedEx, Aramex, USPS, and DHL. This selection caters to diverse needs and preferences, providing flexibility and convenience for international and domestic shipping.
Tracking Your Order: A tracking link is provided within 24 hours of shipping your order. For standard shipping within the US, please note that tracking updates will commence once the package has arrived at our US facility, due to our unique shipping process from Thailand.
Customs and International Shipping: Please be aware that if your package is being held by the destination country's customs, we have no control over this process, and the delivery time may be extended depending on the customs policies of each country. Additionally, we are not responsible for any customs fees or import duties that may be incurred. These costs are the responsibility of the recipient. We advise checking with your local customs office for more information on potential charges.
CRAFTSMANSHIP AND PRODUCTION TIME
Artisanal Craftsmanship: Emphasizing our dedication to quality, most of our offerings are handmade or made-to-order. This commitment to craftsmanship ensures that each product meets our high standards.
Estimated Production Times: Production times generally range from 10 to 20 days. However, during peak seasons or for particularly intricate items, this timeframe may extend up to 30 days.
Comprehensive Shipping: To minimize environmental impact and ensure efficiency, we ship your complete order in one package once all items are ready for dispatch.
MODIFYING YOUR ORDER
Flexible Changes and Cancellations: Recognizing the dynamic nature of shopping, we allow for order changes or cancellations within two days of purchase, with a full refund including shipping costs.
Restrictions Post-Cancellation Period: Beyond the initial two-day period, we're unable to accommodate alterations or cancellations, underscoring the importance of reviewing your order carefully.
REFUND, RETURN, AND EXCHANGE POLICIES
Addressing Order Discrepancies: If your order includes incorrect or defective items, please contact us with photo evidence within five days of receipt. We are committed to rectifying our mistakes with a full refund, including shipping costs.
Return Policy for Unwanted Items: Returns for unwanted items are accepted within three days of receipt. Customers will receive a discount code for the cost of the items. **Customers are responsible for all shipping costs, including return shipping.**
Non-Returnable Items: Please note, bomber jackets or custom-made and limited edition items are non-refundable and can not be returned or exchanged.
Return Shipping Guidance: We recommend using a trackable shipping method for returns. The customer is responsible for all associated shipping costs.
EXPANDED EXCHANGE POLICY
Eligible Items for Exchange: Exchanges are available for items (excluding bomber jackets and custom items) within three days of receipt, provided they are in unused condition with original tags attached. **Customers are responsible for all shipping costs, including the cost of returning the original item(s) and the shipping of the new item(s).**
Exchange Processing: Upon receiving and inspecting the exchange items, we will ship new items if in stock within 2-3 days. For out-of-stock or unavailable items, a discount code equal to the cost of the exchanged item(s) will be issued.
TAX AND DUTY INFORMATION
Customer Responsibilities: Import taxes and duties are the responsibility of the customer, ensuring a seamless and transparent delivery process without surprise fees.
CUSTOMER SERVICE AND SUPPORT
Contact Information: For questions or additional information, please reach out to email@example.com.
RETURN AND EXCHANGE INSTRUCTIONS
Initiating a Return or Exchange: To start the process, please email us to obtain a Return Merchandise Authorization (RMA) number. Securely pack the item in its original packaging with proof of purchase, and send it to the designated address, based on your location:
For International Returns: Wonton & Co, Attn: Returns, RMA#...., 8/41 Nak Niwat 48 Yak 14-1, Lat Phrao, Bangkok, 10230, Thailand.
For US Returns: Wonton Collection, RMA#..... (John Sin), 45 River Dr S Apt 1003, Jersey City, New Jersey, 07310-3712, USA.
OUR PROMISE TO YOU
At Wonton & Co, we are passionate about delivering exceptional products and services. Our comprehensive policy is designed to ensure a clear, straightforward, and satisfying experience from the moment you explore our offerings to the post-purchase support. We cherish your choice to shop with us and are here to assist every step of the way.